Below are a list of commonly asked questions regarding all aspects of the what we do. If you can't find the answer to the question you have, please send an email to sales@armsign.com.au.

 

GENERAL

Why should I choose Armsign?

Where we differ from the vast majority of other signage companies is that we do everything in-house. By designing the projects ourselves, we know they can definitely be manufactured in a safe and cost-effective manner.  We have over thirty-five years of experience in the industry and can provide references and project examples for almost every project type. 

Who do you work with?

Our extensive client base spans the whole country, ranging from National Parks, councils, government departments, healthcare facilities, schools and universities, builders, community groups and graphic designers. 

Where are you based?

Our head office and manufacturing facility is located in the Northern Rivers region of NSW (Goonellabah). We also have Project Offices in Brisbane, Melbourne and Perth.

PRODUCTS & SERVICES

What is Polycure?

The number one question - we get asked this at least twice a day!

Polycure is an Armsign exclusive product. Without spoiling the secret, it is a unique process of producing full colour digital printing that is of a superior quality and comes with a longer lifespan than standard vinyl printing. 

Why is Polycure better than traditional printing?

The simple answer is that it lasts longer and is more resilient to Australian conditions. Companies offering a ten year warranty on vinyl printing have so many caveats and T&Cs which ultimately result in a real-life warranty of closer to three years. Even the vinyl manufacturers won't guarantee their unprinted vinyl for more than three years in Australia!

Can we get our sign cheaper elsewhere?

Possibly. We aim to be the best, not the cheapest. Our signature Polycure print is a premium product aimed to give you value for money. How a sign looks in five years is critical and determines what impression visitors have on the town or region. We pride ourselves on the service we provide and the value for money that you get with an Armsign project.

What is an engineering certificate and do I require one?

Essentially it is a signed off drawing from a qualified engineer to say that the proposed design is structurally sound. Generally, any structure over 2400mm in height requires certification, but there are exemptions to this rule. If you require one, we notify you at point of quoting and will arrange submission of the drawing to the engineers. Once signed off, we send you a copy of the certificate for your records.  

ARTWORK & DESIGN

What do you need from me to be able to create our artwork?

At the bare minimum, we need written content along with any images to be included and our design team will work their magic. Additional elements may include a sketch of desired layout and image examples of signs you've seen and like. 

We have print-ready artwork already. How shall we send it?

Please refer to our artwork requirements document explaining what format and specification we require.

We have a large project but no idea where to start. Can you help?

This is where our expertise is invaluable. We offer a range of concept development packages depending on the project size, where we can create a suite of signs. This can even be taken one step further, resulting in a professional and complete style guide that can be distributed throughout your organisation for all future signage projects.

TIMEFRAMES

How long will my job take?

Hands down, the MOST frequently asked question. In short, it depends on the nature of the job and the time of year.
For the bulk of our orders, we usually require 4-6 weeks* of manufacture time before dispatch. A small printed panel might only require 2 weeks, while a larger order requiring built structures might require 8-10 weeks. 


While we do our best to provide an accurate timeline at the time of quoting, it is not an exact science. At busier periods throughout the year (especially April/May/June) lead times will be longer. Design alterations, availability of materials and engineering sign offs are common factors that affect the manufacturing period. Naturally, we strive to complete your order as quickly as possible, whilst ensuring there is no compromise in the quality of workmanship.

 
* This refers to the manufacturing period, which commences once the client has signed an artwork approval form.   

We have a deadline, can you meet it?

We will certainly do our very best and at the point of quoting, we will also be completely honest as to whether we think it will be achievable.

We’ve had some delays in our project, how will that affect our timeline?

We understand that unexpected delays happen and will always do our best to accommodate such occurrences. However, we do reserve the right to review and amend both pricing and timeframes when an order is running behind the established schedule. 

Here's a common scenario...

 

An order requiring a 6 week turnaround is placed on hold by the client, who is having trouble finalising the artwork. Three months pass by before the client sends the artwork, at which point they request confirmation their order will be dispatched in 6 weeks. However, over that three months other orders have come in and the production queue has grown significantly, so the estimated turnaround is now 8 weeks.

 

MANUFACTURING

When do you start manufacturing? 

Given the potential for size and specification changes, we do not start manufacturing until artwork has been approved and signed-off. 

Do you manufacture everything in-house?

Pretty much, yes! There are certain components that we purchase from local suppliers, but all of the printing, welding, painting, routing, laser-cutting, anodising and fabricating is completed in-house by our experienced team.

Can we visit to see our signs being manufactured?

As long as you give us enough notice and have the relevant PPE then we would be delighted to show you around our factory. If you are based further afield, we can send you progress photos of your project.

DELIVERY & INSTALLATION

Where do you deliver? 

We deliver all over Australia using an established network of courier and freight services. Delivery timeframes and pricing will depend on the order size and destination. 

Do you do installation? If so, where do you install?

Yes! Armsign has a nationwide team of installers experienced in the vast range of orders that we manufacture, be it large bespoke structures or simple information signs. We install Australia wide, no matter how large the job or how remote the location. As your order tracks through our system, we liaise with you to best plan and execute the installation.

Can we install the signs ourselves? 

Of course! We will provide everything required in your delivery for you to complete the installation yourselves and will always be available for any questions that may arise in the process.